HL Wrap, Terms and Conditions and Disclaimers

General Terms and Conditions and Disclaimer for shopping

At HLWrap, we offer high-quality custom decals, vinyl rolls, and DIY tools. Because our products are custom-made, we have policies to ensure a good experience for you and our business.

By filling our form, you agree to HLWrap’s Consent and Policy Data.

Returns and Exchange

Custom Decals & Templates

Since these are made-to-order, we do not accept returns or exchanges unless there is a defect or error on our part.

If you get a damaged or wrong item, please contact us within 3 days of delivery. Include photos or videos of the issue for us to evaluate.

Vinyl Rolls / PPF

No Refunds/Exchanges (Color Selection is Final)

Vinyl rolls are non-refundable and non-exchangeable once ordered.

Colors may vary slightly due to monitor settings, material batches, or lighting.

Customers must verify color choices before ordering—we recommend requesting physical swatches or checking our color guides

EXCEPTIONIf your vinyl roll arrives damaged, defective, or not as described, please contact us. You must do this within 3 days of delivery. Include photos or video for a replacement or refund.

Accessories/Tools/Equipment

Eligible for return within 14 days if unused and in original packaging (buyer covers return shipping).

For more further information regarding shopping with HLWrap, please visit our page for returns and policy.

General Terms and Conditions and Disclaimer

To secure your booking, a 30% deposit is required for all services . The remaining 70% must be paid before you collect your vehicle. Your vehicle will not be released until full payment is received.

Pre-Inspection – When you drop off your vehicle, one of our installers will check it. They will complete paperwork and take photos, just like when you rent a car. A copy will be provided at your request.

HL Wrap does not provide a warranty any work/services that a customer has agreed for us to arrange through a third party.

HL Wrap is not responsible for losses or damage to cars or articles left in car in case of fire, theft, or any causes beyond control.

HL Wrap will not be liable for any damages which are incurred when the vehicle is left outside the shop.

Use of Images and References on Completed Work

HLWrap may choose to use images or videos of completed work. They can also mention customers in their portfolio and marketing materials. This includes press releases, brochures, flyers, signs, videos, and other vendor marketing materials that promote HLWrap and its services.

Payment Terms

Non-refundable deposit:

HL Wrap requires a 30% nonrefundable deposit in order to lock in a time and day to start the service ordered. This deposit is nonrefundable if the customer decides to cancel the work before it is started for any reason. You can use your deposit for another service later. However, you must cancel at least one week before the installation date.

A 30% non-refundable deposit is required when you confirm your order. This is needed before printing or installing. The remaining balance must be paid before you drop off your vehicle. Before you collect or deliver the vehicle, you must pay the remaining 70% of the final balance in full. Before the customer gets their vehicle, they must pay HL Wrap the remaining balance for the installation. Payment must be made 100% in full before vehicle handover.

To secure your vehicle booking, a 30% deposit is necessary. The remaining 70% must be settled before vehicle collection. Full payment is required before releasing the vehicle. Failure to pay the remaining balance within 14 days will incur a 5% collection fee on the outstanding amount. In serious cases of non-payment, we will send your account to a debt collection agency. You will be responsible for any fees. We retain the right to suspend services if your account remains unpaid.

In the event that the customer fails to make payment in full on the service invoice, the customer irrevocably authorizes HL Wrap to remove the graphics supplied/vinyl, tint or PPF installed. Since these are custom services, once the job is printed, delivered and or installed, all contracts are final, and no monetary refunds can be issued.

Vehicles must be delivered to our location clean and free from grease and oil or any prior applied ceramic coatings. A cleaning charge of $100.00 or more may be applied if the vehicles are not in a satisfactory clean condition unless stated otherwise.

All graphics/vinyl remain the property of HL Wrap until paid for in full. Pending payment for goods supplied, the customer holds the goods as the property of HL Wrap, and the goods must be kept identified as belonging to HL Wrap. In the event that the customer fails to make payment, the customer irrevocably authorizes HL Wrap to remove the graphics supplied.

Additional Charges

A $100 fee will be added to the invoice for vehicles that are not properly washed. The vehicle must be clean, not waxed, and have no ceramic coating. This fee includes the labor cost of washing your vehicle by our certified installers. To avoid this charge, please wash your vehicle before your installation specialist arrives.

Disputes

Customers shall identify to HLWrap in writing any dispute within 14 days of the date of the invoice. If disputes are not identified in writing, the customer has accepted the invoice. Customers must return to HL Wrap any and all work in dispute, accompanied by written explanation. After investigation, errors on our behalf will either be corrected or credited to the customer’s account.

We will not accept responsibility for consequential damages or loss of any kind resulting from the sale, installation, or delivery of our services wrap products. It is the customer’s responsibility to read the fine print thoroughly prior to contracting HL Wrap to perform any vehicle wraps.

Returns/Disputes

If you have a concern with the service, you must contact HL Wrap in writing before proceeding with any chargebacks, credit returns, or legal action. HL Wrap will have 30 days to address and resolve any disputes before legal action is taken. After receiving a complaint, HLWrap will:

Inspect the vehicle in person.
Assess whether the issue falls within normal vinyl tolerances or constitutes a genuine defect.
Provide a written resolution within 7 business days.

Complaints raised after 14 days, or without presenting the vehicle for inspection, may not be eligible for review.

All banners and vehicle wraps are custom-made projects and are non-refundable. HL Wrap will be given the opportunity to review and respond to the complaint and correct any issues. After HL Wrap addresses your concerns, you may negotiate an agreement with HL Wrap. If no agreement is reached, mediation is required before making any claims.

Since all services are custom products, HL Wrap must be given the chance to reprint or reinstall any work before you initiate any credit card chargebacks or returns. If you initiate a chargeback or claim unauthorized credit card use, the credit card company will investigate. If the investigation goes in favor of HL Wrap, you will have to pay all legal fees and costs related to their inquiry. Additionally, if HL Wrap suffers any loss of business due to the chargeback dispute, you will be responsible for all related legal fees and any lost business during the dispute resolution period.

Service Cancellation and Errors

If the customer cancels the order before its completion, they will be responsible for the cost of any proofs, artwork, materials, and work done up to the cancellation notice received in writing. Additionally, HL Wrap reserves the right to charge a 15% cancellation fee to cover internal costs, including scheduling, customer communications, and resources used. HL Wrap will not be held responsible for errors in the work after final customer sign-off or if the customer neglects to provide a final sign-off. No claims will be honored after 24 hours of receipt of the completed and delivered work for printing. Verbal orders will be accepted, but HL Wrap will not be responsible for any mistakes in the absence of written documentation. All orders and communications must be in writing. HL Wrap will not accept responsibility for inaccuracies in orders telephoned or faxed by the customer. Refunds are not offered by HL Wrap.

Limitation of Liability and Confidentiality

HLWrap and the customer understand that during our business relationship, both parties may make known to the other, confidential information and business trade secrets. It is HL Wrap policy to treat such information as confidential and we expect the customer to do the same.

Project Start Time, Substrates, and Installation

The start time of any project does not begin until ALL support files and items related to completion of the work are in house, the customer approves the artwork, and the customer is accepted for credit and billing terms. HL Wrap will consult with the customer to determine the substrate and process that will best suit the needs and conditions set forth in the scope of the project. Ultimately, the customer accepts full responsibility for determining if said purchased item will perform to their requirements on the substrate(s) to which they are applied. HL Wrap cannot control weather conditions, which may result in delays with installation. As such, additional labor and/or travel costs may be incurred which are to be paid by customer. We reserve the right to determine the point at which weather conditions become too adverse to continue work.

Trademarks and Copyrights

Reproduction in any form, of copyrighted materials without prior permission of the originator is illegal. It is the responsibility of the customer to obtain said permission. HL Wrap is in no way responsible for obtaining permission and assumes that the customer has obtained permission before the work is submitted.

Estimates and Taxes

The customer order is subject to applicable state and local taxes.

Vehicle Wraps: Additional Terms, Conditions and Warranty Disclaimer

General Terms and Conditions

50% non-refundable deposit for colour film or custom film service as this need to be order or custom made. Badge, decal, aftermarket products, stickers removal may cause paint to be damaged. By allowing us to start the removal, the customer understands the risks. They give up any claims against us. The customer agrees that we will not be responsible for any damage that happens during the removal.By allowing us to start the removal, the customer understands the risks. They give up any claims against us. The customer agrees that we will not be responsible for any damage that happens during the removal.

Installations

Graphics and alignment as applied to vehicle may not be precisely matched to the digital images (“proofs”) produced for customer’s review. Graphics applied to vehicles are intended to be viewed from a distance of at least twenty feet and HL Wrap produces each vehicle graphic with the detail and quality appropriate for viewing from such distance. HL Wrap expressly disclaims all warranties regarding paint jobs on non-standard OEM (original equipment manufacturer) cars and trucks. HLWrap expressly disclaims all warranties on buses, planes, trains, RVs, custom vehicles, and vehicles with OEM paint that is more than 6 years old. If we are asked to cover existing vinyl decals, we cannot be liable for any damage caused during the installation or removal process to these decals. HL Wrap is not liable if during the installation of a wrap the clear coat/paint of the car begins to peel off or in the future after installation.

Although we try to make the wrap look like a paint job, it is NOT paint. There may be extreme curves and bumps such as rivets and deep channel curves and moldings on the vehicle that the vinyl will not be able to conform to. In some small areas you will see evidence of the original color of the vehicle below the wrap. These may be small areas such as around door handles and the edges of the lights on the vehicles.

Our goal with colour film is to apply and install to where went door, boot, or trunk is closed (in a driving condition) and you will not see any original colour paint showing, however sometimes the recess or curves area might be too deep that we might need apply a small patch/seam to make it look better. We will usually discuss this before installation to make sure you understand the expectation.

Vehicle wraps are designed on a 2 dimensional template. Since we are printing and installing on a 3 dimensional surface, small variations from proof are normal. This is due to compound curves, indents, recesses, body lines, rivets, etc of the vehicle. B. Seams & Overlaps; Wraps are printed on 54” wide material. Since most vehicles are larger than 54”, seems and overlaps may be necessary. This is a normal part of the wrap process.

Material Characteristics (Important to Read)

Vinyl wrap is a thin, flexible film. Due to the nature of the material:

Slight texture variations, grain, or “vinyl sheen” are normal.
Light stretch marks may appear on curved or heavily contoured panels.
Minor lifting around edges/complex shapes may occur over period of time.
Areas around aerials, shark fins, washers and sensors may show small seams or relief cuts.

These characteristics are considered normal for vinyl wrapping and are not defects. (if you prefer to avoid this, its best to go for colour PPF as it is a thicker film compared to Vinyl)

Cosmetic Tolerance Clause

Due to the nature of vinyl film, minor cosmetic characteristics are considered normal and acceptable within industry standards. These include, but are not limited to:

Small dust specks or micro-particles trapped under film
Slight texture variations or grain differences
Minor stretch lines on curved or contoured surfaces
Small glue lines around edges, trims, antenna/shark fin areas
Minor tension marks that do not affect durability or adhesion

These are not considered workmanship defects and do not qualify for refunds, rewraps, or compensation.

Surface & Dust Conditions

HLWrap operates in a clean, controlled environment; however:

Small dust specks or micro-particles may occasionally appear under the vinyl.
These are industry-accepted tolerances and do not affect durability or performance.

Dust-free perfection is not achievable with any vinyl wrap installer in real-world conditions.

Repairs & Tolerance

Minor cosmetic characteristics such as:

light texture differences
small stretch marks
dust specks
slight glue lines around edges

are not considered workmanship faults and do not qualify for refunds. If a repair is possible, HLWrap will offer solutions based on feasibility and industry standards.

Refunds & Complaints

Refunds are not provided for issues that fall within normal vinyl wrap tolerances. Complaints regarding:

natural vinyl texture
expected stretch behaviour
minor particles
material limitations

Do not qualify for refunds or free rewraps. HLWrap may, at our discretion, offer a goodwill solution if we believe it is reasonable. Threats, pressure, or abusive communication will not influence decisions.

Commercial Wraps/Colour Wraps

A commercial vehicle wrap uses vertical panels of vinyl that are 137.16 cm wide. The panels have seams that are 2.54 cm where they meet. Due to the extreme curves on vehicles, HL Wrap cannot guarantee 100% alignment of complex designs with many matching points. A 5% margin of error is considered acceptable for large outdoor advertising projects. Proofs are created on a flat surface and viewed at a small size on computer screens and 20.32 cm printed paper. Adjustments may be made by the installer to ensure maximum readability or alignment, especially around curves, handles, deep grooves, and rubber moldings/trim.

There may be slight differences between the flat paper proof and the 3-dimensional vehicle wrap due to the nature of applying a two-dimensional print to a three-dimensional surface and minor variances in template accuracy. Vinyl has stretching limits and can change color if overstretched. In some cases, a relief cut must be made, revealing a small amount of the original vehicle paint under the vinyl, or a patch may need to be installed to cover the original color. Areas under door handles, mirrors, behind gas caps, and inside door frames will not be wrapped. For extremely curved surfaces like mirrors and bumpers, the original paint color may show at the edges of the wrap due to material limitations, not the quality of the installation.

If we are installing at the customer’s nominated location, suitable conditions must exist. Vehicles need to be indoors, in a clean, dust free temperature-controlled environment, with a power supply and good quality lighting. With a minimum of 1.524 meters working space around the entire vehicle. Wraps are self-adhesive vinyl that will only adhere well to catalyzed vehicle paint and glass. Poor surface paint or clear coats will not allow the vinyl adhesive to stick properly, and the adhesive may fail. Extreme curves and deep pockets may exceed the limits of how far the material can stretch. Again, this is not paint it is a special pressure sensitive vinyl material.

HLWrap cannot be held responsible for any damage void of vehicle warrantee or anything caused through the application of the vinyl products. HL Wrap is not liable if during the installation of a wrap the clear coat/paint of the car begins to peel off or in the future after installation. Original painted vehicles will not have any problems with the clear coat peeling off. It’s not a good idea to rush the install process many things can go wrong. HL Wrap reserves the right to take an additional day.

The wrap material that is used for vehicle wraps, does not stick very well to plastic or rubber parts such as window trims, side plastic moldings and plastic door handles. It is advised that these areas NOT be wrapped with adhesive vinyl. Initially the vinyl will stick, but over a short period of time such as a few months, the vinyl will fall off these areas. In most cases of vinyl lifting, if it is a material’s problem the lifting will present itself in the first few weeks after the initial installation. In most cases it is advised that the vehicle wrap be fixed so that the vinyl does not continue to peel back and become contaminated.

It is not uncommon to see small areas of the wrap lifting soon after the installation is complete. Several factors can affect the vinyl’s adhesive’s ability to stick to the vehicle surface. Here are a few: If the surface is not prepared properly before the wrap, then the adhesive can fail to stick overtime. Extreme temperatures can affect the vinyl adhesive. Very cold or very hot temperatures. Extreme humidity in the air during installation can affect the adhesive. Dust in the air during installation.

You do not want to rush the installers because this type of work is all done by hand, and it takes time to install the vinyl with perfect placement.

Badge, & Decal Removal

Badge and decal removal may cause the paint to be damaged. By authorizing us to proceed with removal, the customer hereby acknowledges the risks and waives any claims against us and agrees that we will not be liable in the event that damage does occur during the removal process.

Vehicle Wrap Removal

Vehicle wraps should be replaced every 2 to 3 years. Leading vinyl manufacturers like 3M and Avery recommend this timeframe to ensure clean removal. However, many companies leave the vinyl on their vehicles for too long to maximize marketing exposure, leading to cracking. This is not advisable. As soon as you notice the vinyl beginning to crack, it is a sign that the wrap should be removed and rewrapped if necessary.

Horizontal surfaces like the roof and front hood endure extreme sun and heat damage. If vinyl remains on these surfaces for more than three years, the sun can bake it into the paint. Most vehicle wrap vinyl materials are guaranteed to be cleanly removable from vertical surfaces for up to three years when applied to original car paint. If you notice the vinyl on the roof or front hood starting to crack, this indicates sun and heat damage, which means the vinyl has been baked into the vehicle’s paint. In this case, removing the vinyl may cause paint damage, as it will likely peel off in small pieces.

When vinyl has exceeded its clean removability term, paint damage may be unavoidable, and HL Wrap will not be liable for any resulting paint damage. Additionally, if there were stripes on the vehicle before the new wrap, the adhesive from the old vinyl may have weakened from sun exposure, causing the stripes to lift during wrap removal. HL Wrap is not responsible if old stripes come off during this process. If we wrap over existing vinyl strips or letters, the new wrap is thin enough that the old vinyl underneath will be visible.

All removals are quoted separately. Wrap removal can be very time consuming and we charge by the meter and by the hour for the labor. HL Wrap cannot be held responsible for any paint damage or existing striping damage when we do a removal. HL Wrap will not be held responsible in anyway if the customer is not happy because the existing graphics were not able to be removed using conventional methods of removal.

HL Wrap does not use steel or metal knives during the removal process. Instead, we use plastic tools to avoid damaging the vehicle’s surface. HL Wrap avoids unconventional vinyl graphics removal methods that could harm the vehicle, such as cutting, scraping, or using harsh chemicals. For extremely old or burnt wraps, these methods might be necessary, but they risk damaging the paint. In some extreme cases where the wrap has been on the vehicle for over three years, the wrap might become non-removable, requiring the vehicle to go to a body shop for sanding and repainting.

We cannot be responsible for any damage that occurs during vinyl removal and do not recommend applying a wrap on resprayed surfaces or poor quality/rusted paintwork. Our experience shows that removing vinyl designed for vehicle wraps from good quality, factory- original paintwork does not damage the paint. However, it is the vehicle owner’s responsibility to ensure the suitability of the existing surface before it is wrapped.

If HL Wrap is asked to remove pre-installed vinyl by another company, we will make every effort to remove it but cannot be held responsible for any surface damage that occurs. This is because not all pre-installed vinyl is designed to be removable, and in many cases, it is non- removable.

Removal Policy

Vinyl removal is a separate service and is not included in wrap installation fees.
If removal is requested, HLWrap will provide a quote based on: panel size, material types, time required.

Warranty on Colour Film

The vinyl that is applied to original vehicle paint is warranted against adhesive failure and image quality or colour fading for up to 2 years using our supplied brand. Please note that vertical surface (anything below 10 degree) is up to 2 years and horizontal surface (anything above 10 degree) is 1 year only. The perforated window material is warranted for up to 1 years.

What we don’t cover for warranty

Warranty does not cover:

normal vinyl behaviour
misuse
external damage
environmental exposure
customer modifications

By proceeding with a vinyl wrap installation at HLWrap, the customer acknowledges and accepts all conditions outlined in this Vinyl Wrap Installation Policy.

HLWrap – Colour Expectation & Change-of-Mind Policy

Colour Appearance May Vary

Vinyl wrap or PPF colours may appear different depending on:

lighting conditions (sunlight, shade, workshop lighting)
angle of viewing
screen brightness (if viewed online)
phone/laptop display settings
metallic/pearlescent/chameleon effects
gloss vs. satin vs. matte finish

These variations are normal and expected in all vinyl materials.

Colour Samples Are Only a Guide

Colour samples shown:

on websites
on social media
on customer devices
in print
via physical swatches

are for reference only.

Actual installed colour may differ slightly due to:

different film batches
lighting
application surface
curvature of panels

HLWrap cannot guarantee an exact match between a digital sample and the final installed colour.

Final Colour Choice Is the Customer’s Responsibility

Before installation begins, the customer:

chooses the colour
approves the film
confirms the finish (gloss/matte/satin/metallic)

Once the colour is selected and installation begins, the customer accepts responsibility for their choice.

No Refunds or Free Rewraps for Colour Preference

HLWrap does not offer refunds, free rewraps, or compensation for:

“colour looks different in sunlight”
“it’s darker/lighter than expected”
“not what I imagined”
“looks different from photos”
“my friends don’t like the colour”
any form of change-of-mind

This falls under customer preference, not workmanship.

Batch Variations

Vinyl manufacturers may have slight colour differences between production batches. This is normal and outside HLWrap’s control. Any variation does not qualify for refund or rewrap.

Custom Colours

For custom films or special-order colours:

no cancellation
no refunds
no change-of-mind
full payment for rewraps applies

Once custom material is ordered, the customer is committed to that selection.

Customer Acceptance

By booking a vinyl wrap installation with HLWrap, the customer acknowledges:

colour may vary
lighting affects colour
screens distort colour
the final appearance is not guaranteed to match photos
change-of-mind is not grounds for refund or free rewrap

By proceeding with the installation, the customer confirms they have reviewed the colour and accept that no refunds, rewraps, or adjustments will be provided for colour preference or change-of-mind.

Paint Protection Film: Additional Terms, Conditions and Warranty Disclaimer

About Paint Protection Film

Paint protection film is range from 6.5 mil to 10 mil film designed to protect your vehicle’s paint from most rock chips and light scratches. It is manufacture warranted for 3-5 years from yellowing, cracking, blistering. There is no warranty if film gets damaged in accident or from debris.

Drying Time

Your new paint protection film will take 3-4 weeks to fully cure depending on weather conditions. Do not wash your vehicle for 7 days. Never use high pressure near the seams of your PPF.

Condition of Vehicle for Paint Protection Film Installation

Factory paint is not perfect. Your new car more than likely has several blemishes, drips, runs, nibs that may visually affect the looks of the install once PPF is applied. The customer waives and releases us from any damage claims where PPF has been applied to a non-OEM paint surface.

Paint

Paint may lift on repainted panels/OEM paint if improperly prepped and painted. By authorizing us to proceed with the install, the customer herby acknowledges the risks and waives any claims against us and agrees that we will not be liable in an event that damage does occur during the installation process. Occasionally during the installation, a piece of film may need to be removed and redone. In an event that the paint is damaged in the process we are not liable.

Paint Chips

PPF is to prevent your vehicle from future rock chip damage. PPF installation over rock chips may look like contamination after the install due to the unevenness of the paint surface.

Installation

Pre-cut kits involve stopping short of edges around badges, and other parts. PPF is a sacrificial layer and not completely invisible.

Expose Edges and Seams

Debris build up over time on exposed edges/seams will be more visible on light-coloured vehicles. We recommend ceramic coating your vehicle to reduce debris build up. There is no warranty or reapplication of film due to debris build up.

Badge, & Decal Removal

Imperfections

Though we strive for perfection in our installations, due to the nature of the product and environment, some degree of dust contamination and or minor imperfections may be present in every PPF application, also pre-existing flaws, scratches, and rock chips on the paint are often much more noticeable after the PPF is installed. PPF may have minor imperfections like orange peel, small nibs, and bubbles. Used and older vehicles will have more imperfections due to age.

Matte Paint

Due to the nature of your vehicles Matte Paint Finish we are unable to Compound or Polish the vehicle to remove any imperfections prior to coating, this will result in those imperfections being covered by the Ceramic Coating(s) or PPF, essentially “locking them in”.

Due to the Matt Paint Finish not being able to be compounded or polished, HL Wrap does not offer a warranty on coatings or PPF applied to Matte Paint as there is no way to safely remove the coatings without damaging the matte finish. Should any part of the vehicle ever need to be re-coated for any reason, it is to be understood that the part would need to be repainted or replaced with a new part prior to the recoating.

Ceramic Coatings: Additional Terms, Conditions and Warranty Disclaimer

This disclaimer is to serve notice that you the customer understand that Ceramic Coatings are scratch resistant, they are not scratch proof. Any scratches, swirls, chips, or other types of physical damage caused by any type of abrasion can happen and are not covered by any warranty. We offer a few different brands of ceramic coatings, and each brand has its own manufacture warranty.

Drying & Curing times

The first 24 hours after your vehicle is coated is considered the drying time. We will hold onto your vehicle during this time as it is crucial that it does not see environmental contamination or rain during this time. Once dry your vehicle is safe to leave our shop and drive. It will continue to cure; full cure time is 14 days from application. During the 14-day curing time it is crucial that you do not wash your vehicle with any chemicals. In the event bird droppings gets on the vehicle you can safely remove them with a silica waterless wash, or water, and microfiber towel. In the event sap, tar, or other harsh products get on your vehicle we ask that you bring the vehicle to us, and we can remove these safely and treat any of the affected surfaces as needed.

Ceramic Coatings On Your Wheels

If any brake dust or other contaminants are on your wheels it is advised to clean it off as soon as possible to prevent stains from occurring. It is to be understood that the longer something sits on a vehicles wheel, even if coated, the wheel can become stained, and that stain or discoloration may not be able to be removed and that no warranty provided covers staining of your wheels or re-coating of your wheels.

Glass Coatings

Glass, although in a solid state, is still a porous surface. A Coating on your glass is intended for the functional purpose of keeping your windows easier to clean and improve visibility in bad weather. It is not applied with the intent of protecting from chips, cracks, or etchings of any kind. Glass coating maintenance: Cleaning can be done by the end user with any Ammonia free glass cleaner.

Window Tints Car/Residential/Commercial : Additional Terms, Conditions and Warranty Disclaimer

What you should know before getting your windows tinted.

Disclaimer: This list is not written to scare you away from getting your windows tinted but help to keep you informed.

Window Tint is designed to be looked at from 5 feets away, not 6 inches, while window tint looks nice its main function is not for cosmetic purposes the majority of the time. Window film blocks 98-99% of UVA/UVB rays and can reduce heat up to 90%. There will be some dust specks on a few windows, which is normal as we always try our hardest to keep dirt from contaminating the film we cannot stop all the little particles in the air.

Imperfections are normal in the first 4 weeks including hazing, moisture, bubbles, etc. Do not touch the film if you see any of these imperfections because it can make it worse and will cause damage that isn’t included in your warranty.

A Dot Matrix comes on some vehicles from the factory. They are little iron dots that can push away the tint from the window. We do have different options available if this is a cosmetic concern for you.

On some makes/models the window seals are so tight that we cannot always get the film to “tuck” in on the very sides this is sometimes an issue with foreign vehicles and may result in additional charges for additional time.

On framed roll up windows you will have a slight gap at the top. The film cannot go all the way to the top as it may peal.

All film includes a warranty specifc on HL Wrap that protects from fading, peeling, discoloring, bubbling, and any other type of defect of the film. The following is not covered under warranty; any type of damage that you inflict to the window or film, this includes but isn’t limited to: breakage, stickers, sharp object damage, seat belts, rings, animals, etc.

Window Tint Instructions

Drying period- Your tint will take about 2 to 3 weeks to fully dry and cure. Your tinted windows may appear hazy or lumpy, and it may seem to have water bubbles.

Please do not roll your windows down for 3-5 days or try to push the water out until dry! The front and rear windshield will be the most noticeable, just let it dry and cure

Cleaning

Do not use anything that contains ammonia. Do not use any chemicals, scrapers, scrubber pads to clean window tint. We recommend anything that is SAFE FOR TINTED WINDOWS cleaning spray, soapy water and soft paper towels are the best option.

Imperfections

Due to the nature of the product, some degree of dust contamination and or minor imperfections are present in every window film application. Pre-existing flaws or scratches and metal deposits on the glass are often more noticeable after the windows are tinted. Although we strive for the best result possible, contaminants do end up on the film. This is unavoidable and very common.

Electrical Issues After Install

Modern vehicles are equipped with numerous electrical components. While we take every precaution to avoid damage during the tinting process, the application of water to the windows carries inherent risks. This may expose the electrical systems to moisture and water runoff. Windshield installations are especially critical, as water runoff behind the dashboard can potentially damage the vehicle’s Electronic Control Unit (ECU) or other electrical components.

HL Wrap cannot be held responsible for any damages that may occur to these electrical systems during or after the tinting process. We encourage you to discuss any concerns you may have and ask questions before proceeding with the installation, ensuring that you fully understand the associated risks. Our team will be happy to address any inquiries you may have and provide the necessary information to help you make an informed decision.

Please note that by proceeding with the installation, you acknowledge and accept the risks involved with the tinting process and release HL Wrap from any liability regarding potential electrical system damages.

If you have any further questions or concerns, we are here to assist you and provide the necessary guidance.

Dot Matrix

Most cars have a black ceramic edge on the top of the window. Sometimes this edge is straight and flat, sometimes it will have a dotted edge. These areas are thick and prevent the window film from sticking to the area between the dots. The results in a blurry looking strip on the glass

Limited Lifetime Warranty

HLWrap provides this Limited Lifetime Warranty to the original purchaser of Titanium Pro Ceramic window film installed by HLWrap on:

Private motor vehicles (cars, SUVs, vans, utes), and
Residential properties (homes, townhouses, apartments)

This warranty does not apply to commercial, retail, industrial, or government buildings.

This warranty is non-transferable and applies only while the original purchaser owns the vehicle or the residential property where the film was installed.

1. What HLWrap Warrants

When installed by HLWrap and maintained correctly, Titanium Pro Ceramic film is warranted to:

Not bubble, fade, turn purple, peel, crack, or delaminate
Maintain optical clarity and remain free from adhesive failure
Maintain colour stability under normal use
Remain properly adhered without lifting

2. Warranty Period

This warranty is valid for the lifetime of ownership:

Automotive: valid while the original owner owns the vehicle
Residential: valid while the original owner occupies the home

If ownership changes, the warranty automatically expires.

3. What Is Not Covered (Exclusions)

This warranty does not cover:

Damage caused by improper cleaning, abrasive products, scraping, or chemicals
Damage to film due to accidents, impacts, break-ins, vandalism, or misuse
Damage caused by glass defects, glass stress, damaged window seals, faulty window regulators, or manufacturing defects of the glass
Installation on commercial, industrial, or retail properties
Any film installed on plastic, acrylic, polycarbonate, or aftermarket sunroofs
Damage caused by steam cleaners, heat guns, or construction trades
Any illegal tint installations or installations later removed due to WOF/regulation requirements
Natural wear and tear or surface marks caused by normal use

4. Customer Responsibilities

To maintain warranty coverage, the customer must:

Follow HLWrap’s care and cleaning instructions
Avoid ammonia-based cleaners and abrasive tools
Allow proper curing time (up to 2–4 weeks) before cleaning
Not attempt to remove, modify, or re-install the film themselves
Retain the original invoice as proof of installation

Failure to meet these responsibilities may void the warranty.

5. Warranty Remedy

If a warranty claim is approved, HLWrap will:

At our discretion:

Repair or replace the affected window film free of charge, using an equivalent Titanium Pro Ceramic product; or
If the exact product is no longer available, install a comparable or upgraded film at no cost to the customer

This warranty covers film and labour only, not:

Glass replacement
Trim or panel removal damage
Vehicle or property damage caused by external factors

Window Tints Car/Residential/Commercial – Terms and Conditions

DO NOT LOWER YOUR TINTED WINDOWS FOR 3-5 DAYS
DO NOT CLEAN WINDOW FILM UNTIL 30 DAYS AFTER INSTALLATION.

Must be TINT-SAFE, AMMONIA-FREE glass cleaners or MILD DETERGENT and WATER using a soft microfiber cloth.

Complete DRY-OUT time, including trapped moisture, water bubbles and cloudy-look take as long as 30 to 60 days after installation to dissipate.

Customers accept all liability for tints darker than the legal limit of 35% on driver and passenger windows and on all sedans or mini SUVs. Also, by proceeding with the window tinting service, the customer acknowledges and accepts full responsibility for the legality of the tinted windshield/windows, understanding that such tinting may not comply with New Zealand’s Warrant of Fitness (WoF) requirements and could render the vehicle ineligible for WoF certification.

Barely visible seams, borders and dust specks are considered QUALITY WORK.

There would be a small slight gap at residential/commercial glasses as this prevent film pealing, and allow water to escape during the installation process for a more cleaner install.

Seams will be used wherever glass curve dictates. (For residential or commercial glasses if glass is larger than 1.52 M then seams will require to join the film as film can only manufacture up to 1.52 M in width.)

Rubber strips will be removed wherever necessary when glass clearance is required.

Decals will be removed unless other instructions are given.

HL Wrap is not responsible for any malfunctions of the rear defroster or wires.

HL Wrap does not assume responsibility for scratches on windows.

Defects caused by tampering, removal of tint, unauthorized alterations or repairs initiated by customer are not covered under our warranty and is automatically voided.

HL Wrap Warranty’s and Further Disclaimers

HL Wrap Installation Warranty

This one-month workmanship warranty covers our installation work only. This does not include damage done by you or another individual, wear and tear, or mistreatment of the wrap. This only includes damage found that is from improper installation. This includes lifting, peeling, and bubbling due to installation errors.

Door handles as a high wear and tear area will only be warranty once unless an issue is found directly after installation.

This warranty does not apply to metal, plastic, matte, or satin surfaces, non-painted primed vehicles, or repainted vehicles as we cannot guarantee the quality of the paintwork underneath to match the quality of our installation on top of it.

Warranty on Labor and Materials

HL Wrap offers a one-year warranty on the material applied to the windows unless specified and two year on the cast laminated adhesive vinyl, applied to vertical surface areas ONLY or unless specified. One year warranty on horizontal direct sun exposure such as roofs and front hoods unless specified. Anything over 10 degrees vertical to horizontal is considered horizontal. Any peeling within a month for cast laminated adhesive vinyl can be redone by us. The wrap warranty will depend upon the customer’s care of the vehicle and the outdoor/geographic conditions. If you ever see the vinyl cracking, replace the vinyl immediately. We recommend hand washing only. Avoid high pressure, power washing and be careful never to use an ice scraper on window graphics. Also avoid harsh chemicals of any kind as they can deteriorate the laminate on the vinyl adhesive. Sweeping or brushing off the windows with a soft broom and the use of a rear defroster will not damage your window wrap. There are specially designed products to clean and polish vinyl graphics if needed. Please wait at least 1 week before washing your vehicle once applied.

Warranty on Third Party Work

HL Wrap may offer some services through a third party. HL Wrap does not provide any warranty services that a customer has agreed for us to arrange through a third party. This work cannot be warranted by HL Wrap as they did not perform the agreed to work and there for cannot guarantee a third party’s work.

Threat / Harassment Clause

HLWrap is committed to resolving concerns professionally. However, abusive, harassing, or threatening behaviour — including but not limited to intimidation, coercion, ultimatums, or attempts to damage HLWrap’s reputation — will immediately void any goodwill offers and may result in refusal of service.
HLWrap reserves the right to cease communication if the customer uses hostile or threatening language.

Refund / Goodwill Policy

Because vinyl wrapping is a custom service, refunds are generally not offered unless required by law.
However, at HLWrap’s sole discretion, a goodwill refund or partial refund may be offered to resolve a customer concern. Any goodwill refund:

Is not an admission of fault
Does not set a precedent
Does not include removal unless stated otherwise
Requires the customer to accept the refund as full and final resolution

Goodwill resolutions are offered case-by-case.

Rewrap and Removal Policy

Rewraps requested due to personal preference, colour dissatisfaction, or characteristics listed under Cosmetic Tolerances are chargeable at standard rates.

Vinyl removal is a separate service and not included in any refund, warranty, or goodwill gesture unless explicitly stated by HLWrap.

Customer Acceptance

Customers are encouraged to inspect their vehicle upon collection. Once the vehicle leaves HLWrap premises, the installation is deemed accepted unless a written concern is submitted within 14 days.
Any issues identified after this period may not be eligible for review or warranty assessment.

Use of Images and References on Completed Work

HL Wrap may, at its sole discretion, use images or video footage of completed work and/or refer to customer in HL Wrap portfolio and any other marketing materials, including but not limited to press releases, brochures, flyers, signs, videos, and vendor marketing materials promoting HL Wrap and its services.